Hp Pc Hardware Diagnostics Uefi Repair Center Mode 42

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HP PCs - Testing for hardware failures in Windows ten

HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures.

Commencement with the Fast Test to apace place hardware issues. If the test finds no errors only your calculator notwithstanding exhibits symptoms of a hardware trouble, run the Extensive Examination.

If a component fails a test, do the following:

Click Troubleshoot.
Follow the on-screen instructions to attempt to resolve the trouble, and then click Yes.
If the problem is not resolved, click Yes to contact HP Customer Support.
Write down or copy the failure ID (24-digit code) and production ID for when you contact HP Client Back up. The information is also available in Test Logs on the main carte.
If your computer is online, click Side by side to become to the HP Customer Back up website.

If your computer is offline, apply your mobile device to browse the provided QR Code and access HP Customer Support.

Note:

The graphic user interface might be different, depending on which version of the utility you are using.

Running System Tests in Windows

The Organisation Tests check the hardware subsystems to ensure they are operation properly.

If a component fails a test, do the following:

Click Troubleshoot.
Follow the on-screen instructions to attempt to resolve the trouble, and then click Aye.
If the problem is not resolved, click Yes to contact HP Customer Back up.
Write down or copy the failure ID (24-digit code) and product ID for when you lot contact HP Customer Back up. The information is also bachelor in Test Logs on the main menu.
If your estimator is online, click Adjacent to go to the HP Client Back up website.

If your computer is offline, use your mobile device to scan the provided QR Lawmaking and access HP Customer Support.

Running the HP PC Hardware Diagnostics Fast Exam (about 4 minutes)

Open HP PC Hardware Diagnostics and run the Fast Test.

The Fast Test performs a fast check of your system to make sure the main components are performance properly. The Fast Test is separated into a 1st pass and second pass, with each laissez passer running multiple tests. The Fast Examination includes:

Battery cheque
Processor check
Wireless module check
Arrangement board bank check
Difficult drive SMART check
Difficult drive curt DST cheque
Retentiveness quick bank check
Hard Drive Optimized DST check
Video memory check

Yous cannot use your calculator during the exam. This test takes 3 to v minutes or more to complete, depending on the system configuration. Yous can cancel at any time by pressing the esc primal (Escape).

In Windows, search for and open up the HP PC Hardware Diagnostics for Windows app.

If this app is not on your figurer, download the latest version from the HP Hardware Diagnostics website.
On the main menu, click System Tests.
Click the System Fast Test tab.
Click Run one time.

While the test is running, the time remaining and test result for each component displays on the screen.
Do one of the following, depending on the test outcome.
- If a component fails a examination, do the post-obit:
  1. Click Troubleshoot.
  2. Follow the on-screen instructions to endeavour to resolve the trouble, so click Yeah.
  3. If the problem is not resolved, click Yes to contact HP Customer Back up.
  4. Write down or copy the failure ID (24-digit lawmaking) and product ID for when you contact HP Client Support. The data is likewise available in Exam Logs on the main card.
  5. If your computer is online, click Adjacent to go to the HP Client Support website.
    
    If your computer is offline, use your mobile device to scan the provided QR Lawmaking and access HP Customer Back up.
- If no test fails, click Go along, and then click Run once to run the 2nd Pass of the System Fast Test.

If no system component failed, run the Extensive Test.

Running the HP PC Hardware Diagnostics All-encompassing Test (2 hours or more than)

Open HP PC Hardware Diagnostics and run the Extensive Test.

Run the Extensive Exam if no organization component failed during the Fast Test. This exam tin can take ii or more hours to complete. The Extensive Test includes:

Bombardment check
Processor cheque
System board check
Hard drive SMART check
Hard drive curt DST check
Hard drive optimized DST bank check
Hard bulldoze long DST check
Memory extensive check
Video retentiveness cheque

You cannot utilise your reckoner during the test. The All-encompassing Test takes two or more hours to complete, depending on the system configuration. You can cancel at any fourth dimension by pressing the esc fundamental (Escape).

In Windows, search for and open up the HP PC Hardware Diagnostics for Windows app.

If this app is non on your computer, download the latest version from the HP Hardware Diagnostics website.
On the main carte du jour, click System Tests.
Click the System All-encompassing Test tab.
Click Run once.

While the examination is running, the time remaining and test event for each component displays on the screen. The test tin can take 2 or more hours to complete.
If a component fails a test, click Troubleshoot.
Follow the on-screen instructions to effort to resolve the problem, and so click Yes.
If the problem is not resolved, click Yeah to contact HP Customer Support.
Write downwards or copy the failure ID (24-digit code) and product ID for when you contact HP Client Back up. The information is also available in Test Logs on the main menu.
If your computer is online, click NEXT to become to the HP Client Back up website.

If your computer is offline, utilise your mobile device to scan the provided QR Code and admission HP Client Support.

If the Extensive Test does not find a hardware problem, run the Component Tests.

Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start

Exam your estimator hardware with HP PC Hardware Diagnostics UEFI.

Running the HP PC Hardware Diagnostics UEFI Fast Test (about 4 minutes)

When Windows doesn't first, brainstorm the hardware diagnostics by running the Fast Test. The Fast Examination is separated into a 1st laissez passer and 2nd pass, with each pass running multiple tests.

Concur the power push button for at least 5 seconds to turn off the estimator.
Turn on the computer and immediately printing esc repeatedly, about once every second. When the menu appears, printing the f2 primal.
On the HP PC Hardware Diagnostics (UEFI) main carte du jour, click Organisation Tests.

If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB bulldoze. To download the latest version of the diagnostics, get to the HP Hardware Diagnostics website. For instructions, see Testing with HP PC Hardware Diagnostics from an external USB device.
Click .
While the exam is running, the time remaining and test result for each component displays on the screen.
- If a component fails a exam, write downwardly the failure ID (24-digit code) for when you contact HP Customer Back up. The information is also available in Test Logs on the principal carte du jour.
- If no examination fails, click to run the 2nd Pass of the System Fast Examination.
If a component fails a exam, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is too available in Test Logs on the chief card.

If no organization component fails, run the All-encompassing Test.

Running the HP PC Hardware Diagnostics UEFI Extensive Test (ii hours or more than)

Run the Extensive Test if no system component failed during the Fast Examination.

Hold the power push for at least five seconds to turn off the computer.
Turn on the computer and immediately printing esc repeatedly, near once every second. When the carte appears, printing the f2 key.
On the HP PC Hardware Diagnostics (UEFI) main menu, click .
Click either Run once or Loop until error.

While the exam is running, the time remaining and test event for each component displays on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Back up. The information is as well available in Test Logs on the principal carte du jour.

Getting support using the HP PC Hardware Diagnostics Failure ID code

If a test fails, you can employ the supplied QR code to contact HP with data about the outcome.

Click Contact HP on the test event screen.
Read the HP Support Disclaimer, and then click Yes.

A QR code displays.
Apply your mobile device to scan the QR code.
Your mobile device opens the default internet browser and your Failure ID code is prefilled into the field. Verify or complete the required information, and then tap Continue to start the support process.

Performing symptom tests in HP PC Hardware Diagnostics UEFI

Symptom tests use common issues to place the root crusade of the problem.

Note:

Symptom tests are not available in HP PC Hardware Diagnostics for Windows.

Hold the ability push for at to the lowest degree five seconds to turn off the figurer.
Plow on the calculator and immediately press esc repeatedly, about once every second. When the carte du jour appears, press the f2 key.
On the HP PC Hardware Diagnostics UEFI menu, click Symptom Tests.
Find the symptom that best describes your figurer issue in the list. Type the corresponding number into the field at the bottom of the screen, and so press enter.
Wait while the tests run. An gauge time for each test displays on the Issue screen.

Note:

You tin can cancel a exam at any fourth dimension by pressing any key.
Review the results on the Test Logs screen, and then write down the test type and failure ID (24-digit lawmaking) for when you contact HP Customer Support.

Note:

Click Save Logs, and you can view the results once more by clicking Exam Logs on the master menu.

Performing component tests in HP PC Hardware Diagnostics for Windows and HP PC Hardware Diagnostics UEFI

The component tests are used to manually select and test the individual reckoner components.

Opening the Component Tests menu in Windows

When Windows starts ordinarily, use the following instructions to open the Component Tests menu in Windows.

In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as ambassador.

If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.
On the main carte du jour, click Component Tests.
Click the plus sign adjacent to each component to expand the choice.

Your Component Tests carte du jour might exist unlike, depending on the components installed on your estimator.

Opening the Component Tests menu when Windows won't kickoff

When Windows won't get-go, use the following instructions to open up the Component Tests menu.

Hold the power push for at least v seconds to turn off the computer.
Turn on the calculator and immediately press esc repeatedly, almost one time every second. When the menu appears, press the f2 key.
On the main card, click Component Tests.

The Component Tests menu displays.

Your Component Tests menu might be dissimilar, depending on the components installed on your computer.

Complete listing of HP PC Hardware Diagnostics Component Tests

Select a Component Exam and follow the on-screen instructions.

If a component fails a test, exercise the post-obit:

Click Troubleshoot.
Follow the on-screen instructions to attempt to resolve the trouble, so click Yep.
If the trouble is not resolved, click Yes to contact HP Customer Support.
Write downwardly or re-create the failure ID (24-digit code) and production ID for when you contact HP Customer Support. The information is also available in Examination Logs on the master menu.
If your estimator is online, click Next to get to the HP Client Back up website.

If your computer is offline, utilize your mobile device to scan the provided QR Code and access HP Customer Back up.

Processor Test: Quick (10 2d) test to make sure all the processors are operation properly. Click .
Memory Tests: In that location are iii different memory tests available. Commencement with the Fast Test (three minutes or more depending on the amount of system memory). If the Fast Test does non find a problem, run the Quick Test (about 10 minutes). (This examination is currently not available in the Windows version of the hardware diagnostics.)

If the Quick Test does non observe a trouble, run the Extensive Test. You lot tin can run the test once or gear up information technology to loop until an error occurs.
Hard Bulldoze/Storage Tests: There are six hard drive tests, and they can take from 10 minutes to more than than ii hours to complete.
Power Tests: Ability tests include the Ability Source Test, the Air-conditioning Adapter Exam, and the Battery Exam.
- Power Source Test: This test checks that both the battery and the AC adapter are functioning properly.
  
  To run the examination, click Run once. The Power Source test time is 4 minutes. Battery Calibration time is 2 to iv hours.
- Ac Adapter Exam: This interactive exam determines if the Air-conditioning power adapter is performance properly. This exam requires a skillful battery. HP recommends verifying that your computer can receive power by connecting a known working Ac adapter.
  
  To run the test, click Run one time. The test takes 2 minutes to run.
- Battery Exam: The Battery Test checks the bombardment and allows you to run calibration if needed.
  
  The Battery Check test time is two minutes. Battery Calibration time is 2 to 4 hours.
Sound Test: The Sound Examination checks that the audio playback device is functioning properly. During the test, a few music notes are played in sequence and so repeated. This examination takes ane minute to complete.

To run the exam, click . Choose either the speakers or the headphones. When asked, enter the number of notes y'all heard.
Bluetooth Module Test: This exam checks that the Bluetooth module is properly detected and enabled for use. (This test is currently not bachelor in the Windows version of the hardware diagnostics.)

To run the test, click .
Fan Exam: At that place are ii fan tests bachelor.
- Fan Speed Test: This test checks that the fans are performance properly by setting and verifying that the speed was set correctly. This test takes 2 to 10 minutes. To run this examination, click Run in one case.
- Fan Thermal Examination: This exam checks that your CPU fan is functioning properly using a temperature examination. This test takes 320 seconds. To run this examination, click Run one time.
Fingerprint Reader Test: This interactive examination checks the fingerprint reader. During the test, you are prompted to swipe a finger over the fingerprint reader. (This exam is currently not available in the Windows version of the hardware diagnostics.)

To run the test, click .
Keyboard Test: This interactive exam checks the keyboard. This test requires a keyboard.

To run the examination, click .

The Keyboard Test time is 3 minutes.

Notation:

Bluetooth devices are not currently supported.
Mouse/Touchpad Tests: This consists of two tests, the Pointer Test and the Elevate and Drop Test.

To run the tests, click Mouse/Touchpad. Select the examination you want to run, and then click Run once. Follow the on-screen instructions to complete the test.

Note:

Bluetooth devices are not currently supported.
Network Examination: At that place are three tests.
- Wired Network: This test checks the network controller. To run this test, connect to a network with a network cable. The exam attempts to configure the network controller using DHCP and communicate with the DHCP server. This test takes one infinitesimal.
  
  To run the examination, click .
- Wireless Module: This test checks that the BIOS detects the wireless module and that it is enabled. This test takes 30 seconds.
  
  To run the test, click .
- WWAN Module: This test checks that the BIOS detects the wireless wide expanse network module and that it is enabled. This test takes 30 seconds.
  
  To run the test, click .
Optical Drive Tests: These tests include the Sequential Read Examination, Random Read Test, and Write Read Compare Exam.

To run the test, click Optical Drive. Select one of the tests, and so click Run once. You need to insert a CD or DVD to consummate this testing.

Each examination takes 1 to 2 minutes to run.
Parallel Port Tests: This test lets you select several different parallel ports to examination. If the test detects multiple ports, select which parallel port to examination. (This test is currently not bachelor in the Windows version of the hardware diagnostics.)

Select one of the following tests, then click Run once.
- Parallel Port Control Register Check: This one-infinitesimal examination checks the parallel control registers.
- Parallel Port Data Annals Check: This ane-minute test checks the parallel data registers.
Serial Port Tests: This test lets y'all select several different parallel ports to test. If the test detects multiple ports, select which serial port to test. (This test is currently non bachelor in the Windows version of the hardware diagnostics.)

Select one of the following tests, and then click Run in one case.
- Series Port Annals Check: This 1-minute examination checks the serial port registers.
- Serial Port External Loopback Check: This 1-infinitesimal interactive exam checks the serial ports.
System Lath Test: This test makes sure the components on the organisation board are performance properly. (This test is currently non available in the Windows version of the hardware diagnostics.)

To run the exam, click .

The System Lath Test checks the following components:
- PCI Device Check: Attempts to admission all PCI devices listed connected to the organisation board.
- Retentiveness Check: Attempts to recollect the total memory size through the UEFI Kick Service. The examination compares that value to the total memory size from the SMBIOS tabular array.
- Video Memory Cheque: Attempts to discover onboard graphic devices and retrieval of video retentivity information. This includes the base address and video retention size.
- Audio Bank check: Attempts to initialize the audio controller and codec.
- USB Check: Attempts to discover a USB Host Controller in the system.
The System Board Test takes xxx seconds to complete.
Thunderbolt Examination: This test checks for the presence of the Thunderbolt controller on the system. (This exam is currently not available in the Windows version of the hardware diagnostics.)

To run the test, click .
Bear on Screen Test: Quick interactive test to determine if the touch screen is functioning correctly. (This test is currently not bachelor in the Windows version of the hardware diagnostics.)

To run the exam, click .
USB Port Test: This interactive test requires a continued external USB device, like a mouse, keyboard, or USB wink drive. (This test is currently non available in the Windows version of the hardware diagnostics.)

Before running the exam, make sure there are no USB devices connected to the port yous desire to test.

To outset the test, click , and then connect a USB device to the port yous want to test.

Echo the steps if you demand to test other USB ports on the computer.
Video Tests: This test includes 3 tests of the video hardware on your computer.

To run the exam, click Video, select one of the following tests, and so click Run once.
- Video Retentivity Fast Check: 3-minute video memory test
- Video Memory Check: 20-minute memory test
- Palette Check: 1-minute test of the iii video color components. Follow the on-screen instructions during the test.
Webcam Connection Test: This test initiates video streaming on the webcam. If the test detects multiple webcams, select the webcam y'all want to test. (This test is currently non available in the Windows version of the hardware diagnostics.)

To run the test, click .

HP PC Hardware Diagnostic Component Tests: Memory, Hard Drive, Ac Adapter, and Battery Tests

How to run the Memory, Hard Drive, Air conditioning Adapter, and Bombardment component tests is provided with more item.

Testing memory in HP PC Hardware Diagnostics

The Memory Tests include a Fast Examination, Quick Test, and an Extensive Test. First run the Fast Test (three to 5 minutes). If the Fast Test does non find a problem, run the Quick Test (virtually 10 minutes). If the Quick Test does not notice a problem, run the Extensive Test (about 45 minutes) which also has a Loop Until Error choice.

Follow these steps to run the Fast Exam:

On the Component Tests menu, click Memory.
Click Fast Examination.
Click Run once. The Fast Test begins.
When the Fast Examination is complete, the screen displays the results.

If the retentiveness passes the Fast Test but there is even so a trouble with the computer memory, run the Quick Test.

If the memory passes the Quick Test but in that location is still a problem with the computer memory, run the Extensive Test. This test can take 45 minutes or longer.

If the memory fails a exam, do the following:
1. Click Troubleshoot.
2. Follow the on-screen instructions to attempt to resolve the problem, and then click Yep.
3. If the problem is not resolved, click Yes to contact HP Customer Support.
4. Write downwardly or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is as well bachelor in Examination Logs on the main bill of fare.
5. If your computer is online, click Side by side to go to the HP Customer Support website.
  
  If your reckoner is offline, use your mobile device to browse the provided QR Code and access HP Client Back up.

Performing difficult drive tests in HP PC Hardware Diagnostics

There are six hard drive tests. First run the Quick Test (two to three minutes). If the Quick Test does not find a trouble, run the Extensive Test (two hours or more). It tin can run once or loop until an error occurs.

Follow these steps to run the Hard Drive Quick Exam:

On the Component Tests card, click .
Click Run once. The Quick Test begins.
If the reckoner has more than one hard bulldoze, select the bulldoze y'all want to test. To exam all the hard drives, select Test All Hard Drives.

When the exam is consummate, the screen displays the results. Examination results are besides available in the Test Logs on the primary menu.
If the hard drive passes the Quick Test, merely there is withal a problem with the difficult drive, run the Extensive Exam. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.
If the hard drive fails a test, click Troubleshoot.
Follow the on-screen instructions to endeavour to resolve the problem, and then click Aye.
If the problem is not resolved, click Yes to contact HP Customer Support.
Write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is also available in Test Logs on the chief menu.
If your computer is online, click NEXT to go to the HP Customer Support website.

If your estimator is offline, use your mobile device to scan the provided QR Code and access HP Customer Support.

Testing computer power in HP PC Hardware Diagnostics

There are 2 different ability tests available, the AC Adapter Test and the Bombardment Test. To run both tests simultaneously, in the Component Tests menu, click Power Source, and so click Run once. You can test each component individually.

Performing an Ac adapter test in HP PC Hardware Diagnostics

This interactive test determines if the Air-conditioning power adapter is operation properly. This test requires a proficient battery. Before running the AC Adapter Test, HP recommends verifying that the computer tin receive power by connecting a known working Air conditioning adapter.

Follow these steps to perform the AC Adapter Test.

On the Component Tests menu, click . The Ac Adapter Test begins.

When the examination is complete, the screen displays the results.
If the Air conditioning adapter fails a test, click Troubleshoot.
Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.
If the problem is non resolved, click Aye to contact HP Customer Back up.
Write downward or re-create the failure ID (24-digit code) and product ID for when y'all contact HP Customer Support. The information is besides bachelor in Exam Logs on the chief carte.
If your calculator is online, click NEXT to get to the HP Customer Support website.

If your computer is offline, utilise your mobile device to scan the provided QR Code and access HP Customer Support.

Performing a battery test in HP PC Hardware Diagnostics

HP PC Hardware Diagnostics (UEFI) tests the battery and can calibrate the battery if needed. The Battery Check takes most two minutes and the calibration can take two hours or longer.

Follow these steps to perform the Battery Test:

On the Component Tests menu, click . The Battery Exam begins.
When the battery exam is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Note:

For more information about changing battery management settings if prompted, see Battery direction settings.
If the battery fails a test, click Troubleshoot.
Follow the on-screen instructions to attempt to resolve the problem, so click Yes.
If the trouble is not resolved, click Yes to contact HP Client Support.
Write down or copy the failure ID (24-digit lawmaking) and product ID for when you contact HP Customer Back up. The information is besides available in Test Logs on the main carte.
If your computer is online, click NEXT to go to the HP Customer Back up website.

If your calculator is offline, apply your mobile device to scan the provided QR Lawmaking and admission HP Customer Support.

Battery direction settings (Notebook PCs only)

After performing the Battery Examination, HP PC Hardware Diagnostics might prompt you to change your bombardment management settings to optimize the health of your battery. The recommendation might vary depending on your computer model.

Bombardment Health Manager (Commercial Notebook PCs only)

If Battery Wellness Managing director is supported by the BIOS, the Bombardment Test displays a prompt to change the bombardment setting, if the setting is not prepare to the optimal setting.

The Permit HP Manage My Battery Charging setting dynamically changes how the notebook charges the battery based upon usage weather condition and temperature over time, optimizing battery health over the life of the bombardment.

The Maximize My Battery Health setting limits the maximum accuse level of the notebook battery to 80%, optimizing battery health over the life of the battery.

On the Bombardment Wellness Manager prompt, select either Main Carte du jour to open up the Main Card and change the setting manually or select Alter My Setting to automatically enable the recommended setting.
Select Accept.
Select Principal Menu to return to the Main Carte.

Adaptive Battery Optimizer (Consumer Notebook PCs but)

Select HP Consumer Notebook PCs support Adaptive Battery Optimizer. HP recommends enabling this setting if it is disabled to help maximize the battery lifespan.

When Adaptive Battery Optimizer detects certain conditions, protective measures are activated to minimize premature battery wear. While it is activated, the battery run time might be slightly reduced.

On the Adaptive Battery Optimizer prompt, select either Main Carte to open the Main Bill of fare and change the setting manually or select Change My Setting to automatically enable the recommended setting.
Select Accept.
Select Main Menu to return to the Main Card.

Battery Care Function (Consumer Notebook PCs only)

The Battery Intendance Function setting allows you to prepare the maximum charge level to either 100%, lxxx%, or 50%.

HP recommends irresolute this setting to 80% to assist minimize premature battery wear and help provide optimal bombardment wellness over the life of the bombardment.

On the Battery Care Office prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting.
Select Accept.
Select Main Menu to return to the Chief Menu.

The setting takes effect the adjacent fourth dimension the computer restarts.

If the automatic modify fails, you tin change the setting manually by restarting the calculator and pressing f10 to open HP Computer Setup.

How components are tested in HP PC Hardware Diagnostics

The following table describes the bachelor component tests.

Component tests and their descriptions
Component test	What the test does	Test elapsing	What the examination does not check	Interactive/Noninteractive
Processor	Validates if all processors are operation and initialized by the BIOS.	10 seconds	Thermals, processor performance speed	Noninteractive
Memory - Fast	Runs algorithms on memory which include March LR, Random Address, and Data Pattern.	3+ minutes for four GB	Thermals	Noninteractive
Memory - Quick	Runs algorithms on memory which include March LR, Random Address, and Data Pattern plus additional test cases.	10 minutes for 4 GB	Thermals	Noninteractive
Memory - Extensive	Runs algorithms on memory which include March LR, Random Accost, and Data Blueprint plus additional exam cases.	45 minutes for four GB	Thermals	Noninteractive
Hard Drive - Quick	SMART Check + Short DST Bank check.	3 minutes		Noninteractive
Hard Drive - Extensive	SMART Check + Brusque DST Cheque + Optimized DST + Long DST.	2 hours and 15 minutes		Noninteractive
Hard Drive - SMART Check	Monitors drive attributes and determines if drive reaches its threshold.	30 seconds		Noninteractive
Hard Bulldoze - Short DST	Reads a small percentage of the sectors on the bulldoze for errors independent of system.	two minutes		Noninteractive
Hard Drive - Optimized DST	A read examination on the sectors of the drive used past the OS.	ten minutes		Noninteractive
Hard Drive - Long DST	A read test on all the sectors of the bulldoze.	ii hours		Noninteractive
AC Adapter	Tests to make up one's mind if the AC power adapter is functioning properly.	ii minutes		Noninteractive
Audio	Tests the system audio subsystem functions, including audio controllers and codecs.	sixty seconds per Audio output port		Interactive
Bombardment	Checks battery information and determines if battery is working properly.	2 minutes		Noninteractive
Bluetooth Module	Checks for the detection of the Bluetooth module.	30 seconds	Bluetooth communication	Noninteractive
Fan - Speed	Determines if the fans are functioning properly.	2–10 minutes		Noninteractive
Fan - Thermal	Determines if your CPU fan is functioning properly.	320 seconds		Noninteractive
Fingerprint Reader	Test to check the fingerprint reader.	1 minute	Security verification	Interactive
Keyboard	Test to check each key on the keyboard.	iii minutes	Multimedia buttons, Bluetooth devices	Interactive
Mouse	Test checking the pointer and drag/drop functions.	three minutes	Scroll, Bluetooth devices	Interactive
Network - Wired Network	Checks the network controller for cable connection and an IP address obtained via DHCP.	60 seconds	Data transfer	Noninteractive
Network - Wireless Module	Reads the BIOS data regarding the status of the WLAN controller.	xxx seconds	Connectivity	Noninteractive
Network - WWAN Module	Reads the BIOS data regarding the status of the WWAN controller.	30 seconds	Connectivity	Noninteractive
Optical Bulldoze	Tests the read and write features of the optical drive.	2 minutes per test	Media quality	Interactive
Parallel Port	Checks the parallel port registers.	thirty seconds		Noninteractive
Series Port	Checks the series port registers.	xxx seconds		Noninteractive
System Board	Accesses, lists, and verifies communication with all PCI devices. Checks internal bus lanes, retentiveness, video memory, sound and USB.	xxx seconds	RTC battery, PCIMA slots, express card ports, serial ports, parallel port	Noninteractive
Touch on Screen	Test checks touch screen response.	iii minutes	Scale	Interactive
USB Port	Tests the connectivity of the USB ports.	lx seconds per port	Write test	Interactive
Video Memory	Tests the video controller subsystem.	20 minutes	Graphics Processor Unit, thermals	Noninteractive
Video Palette	Tests the color values.	ane infinitesimal	Graphics Processor Unit	Interactive
Webcam Connection	Test to detect a connected webcam.	1 infinitesimal		Interactive

Installing HP PC Hardware Diagnostics

HP PC Hardware Diagnostics are available in two versions. The Windows version is for use in Windows. The UEFI version is for use when Windows won't showtime.

Installing HP PC Hardware Diagnostics for Windows

This tool runs within the Windows operating arrangement to diagnose hardware failures.

In the Download for Windows 10 section, click FOR WINDOWS 10.
Click Salvage.
Navigate to the binder on your figurer or the flash bulldoze where you downloaded the .exe file and double-click the .exe file.

The InstallShield wizard opens.
Click Adjacent.
Accept the terms of the license agreement and click Next.
Cull where to save the files and click Side by side.
- To run the software on your calculator, download it to the computer desktop.
- To run the software from a USB wink drive, download it to a USB flash drive.
Click Side by side to install the software.
When the installation is complete, click Finish to close the Setup Wizard.
In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.
When the tool opens, select the type of diagnostic examination you desire to run, and then follow the on-screen instructions.

Annotation:

If y'all demand to stop a diagnostic test at whatsoever time, click Cancel.

Installing HP PC Hardware Diagnostics UEFI

When y'all are unable to start Windows, download HP PC Hardware Diagnostics UEFI at the HP Hardware Diagnostics website.

Install HP PC Hardware Diagnostics UEFI to a bare USB drive if necessary. Access them from a USB bulldoze past disabling Secure Kicking. For instructions to disable Secure Boot, meet HP PCs - Secure Boot (Windows 10).

On the HP Hardware Diagnostics website in the Unable To Kick Windows, Or Is Windows Locked Up? department, click Download HP Diagnostics UEFI.
Cull where to relieve the file and click Relieve.
Navigate to the folder on your computer or the flash drive where y'all downloaded the .exe file and double-click the .exe file.

The InstallShield sorcerer opens.
Click Next.
Accept the terms of the license agreement and click Next.
Choose where to save the files and click Next.

Note:

The InstallShield Wizard automatically saves the files on the computer hard drive.
Select the language for the installation. And then click OK.

The wizard prepares to install HP PC Hardware Diagnostics UEFI.
Click Adjacent to open the Setup Wizard.
Select the installation location for the HP PC Hardware Diagnostics UEFI programme, then click Adjacent.
- To download onto the computer to test, select UEFI Partition on Hard Drive.
- To download to a USB drive, select USB Wink Drive.
Click Install.
Click Yes to create the HP_TOOLS segmentation.
Wait while the software installs. Click Finish to close the wizard.

Testing hardware with HP PC Hardware Diagnostics from an external USB device

If the HP PC Hardware Diagnostics cannot examination the calculator from the difficult drive, run the tests from a USB device. To exercise so, download and install the latest version of HP PC Hardware Diagnostics (UEFI) on a USB device.

Plough off the computer.
Insert the USB device with HP PC Hardware Diagnostics into a USB port on the computer.
Turn on the computer, and so press the Esc key repeatedly until the Startup menu displays.

Note:

If you lot cannot start the computer from the USB storage device, temporarily disable Secure Kick from the BIOS. For instructions, encounter HP PCs - Secure Boot (Windows ten).
Press f2 to select Organisation Diagnostics.
Select your preferred language from the list.

The HP PC Hardware Diagnostics home page opens, showing the version number and USB.

The arrangement is ready to begin testing.

Using Basic HP PC Hardware Diagnostics

Basic PC Hardware Diagnostics is a basic user interface that allows you to run pass/fail tests on the processor, memory, storage, hard drive, battery, and arrangement board.

Note:

When using Basic HP PC Hardware Diagnostics, you cannot navigate using the mouse or touchpad.

Hold the Ability push button for at least 5 seconds to turn off the computer.
Plow on the figurer and printing the f2 primal repeatedly, about once every second, until HP PC Hardware Diagnostics UEFI - BIOS displays.

Annotation:

The black screen (BIOS) version of the HP PC Hardware Diagnostics displays if the PC does not find the total UEFI version installed on a USB drive or difficult drive partition. If HP PC Hardware Diagnostics UEFI (with a white screen) displays, use the procedure for running tests in HP PC Hardware Diagnostics UEFI.
Use the pointer keys on the keyboard to select a test, and then printing enter.

After starting the exam, two screens display: examination in progress, and later on the exam, a pass or fail screen.
Later on running each test, write downwardly the information provided so you have information technology available when you contact HP Customer Support.

Testing hardware using HP Support Assistant

HP Back up Assistant provides easy access to several hardware diagnostic tests. Larn how to test for hardware issues with HP Support Banana Diagnostics.

Note:

HP Support Assistant is only bachelor when the computer starts into Windows.

Opening the HP Support Assistant Diagnostics

HP Back up Assistant Diagnostics tin be constitute under the Troubleshooting and fixes tab.

In Windows, search for and open HP Support Assistant.
Select the My notebook tab, and so select your computer from the device listing.
In the Fixes & Diagnostics section, click See all fixes and diagnostics, and and so click Launch nether what yous desire to do from the following options:
- 1 click fixes
  - Fix your network
  - Ready your audio problems
  - Optimize your performance
  - Check your operating arrangement
- Diagnostics
  - Run hardware diagnostics
  - Diagnose whatever printer bug
  - Cheque your battery
Proceed to the section for the problem you lot want to troubleshoot and follow the on-screen instructions.

Testing the battery using HP Support Assistant

HP Bombardment Check is a utility in HP Support Assistant that provides a unproblematic but accurate test of the battery in Windows.

To utilize HP Support Assistant to check and calibrate the battery, follow these instructions:

In Windows, search for and open HP Support Assistant.

If the app is not installed on your calculator, get to HP Back up Assistant to download the latest version.
Select the My notebook tab, and and so click Battery. The battery page is displayed.
Click Run bombardment check.
Wait while the battery check completes.

HP Battery Check displays the battery status.

Review the HP Support Assistant Bombardment Bank check results. Status results you might come across include:

HP Support Banana Bombardment Bank check Results
Status	Message	Suggested action
Passed	The bombardment functions properly and every bit expected.	Read the balance of the message for more information.
Weak or Very Weak	The battery functions correctly, but due to normal aging of the battery, the battery life betwixt charges is now significantly shorter than when information technology was new.	This status message is displayed when there is decrease in capacity of battery that occurs over time and with utilise. The battery should be replaced to get the almost working fourth dimension out of your bombardment.
Replace	The bombardment reports a failure and needs to be replaced every bit soon equally possible.	Supercede the battery. If your computer is within its warranty flow, yous can contact HP back up to verify if your battery is covered.
Failure with an ID number	The battery experienced a hardware failure.	Write down the battery status and Failure ID. Keep the battery status and Failure ID so you lot accept them available if y'all demand to contact HP Customer Support.
No Battery	HP Battery Check did not observe a battery.	A battery is not installed or detected in the battery compartment. If a battery is installed, remove the battery and audit the pins to see if there is clay or other strange affair blocking the connection. Fully insert a battery into the compartment if a bombardment was not inserted and you want to test the battery in that compartment.
Unknown	HP Battery Check could non access the bombardment.	Remove and reinsert the battery. You might need to download and install all the updates from HP Support Assistant.

Running HP Network Check

HP Network Check tests the network connection and hardware. Follow these steps to test the network hardware on your reckoner.

In the My notebook tab, in the Fixes & Diagnostics section, click Fix your network. A screen requesting feedback might brandish. Y'all tin can have or reject it.
If the Welcome screen displays, click Next.

Annotation:

Click the box next to Don't show once more to prevent the welcome screen from existence displayed again.
Await while HP Network Cheque collects information virtually the internet and network connections.

HP Network Check displays the internet and network connexion condition.
For details on problems the tool found and resolved, click the pointer side by side to Possible Root Causes.

For unresolved problems, click the arrow next to information technology and follow the instructions to resolve information technology.